FAQ

Do you include hardware for the wall mounted items?

We do not include mounting hardware, as our wall-mounted items can be installed on various surfaces such as brick, drywall, or wood walls. This allows customers to choose the appropriate anchors or screws for their specific wall type. However, all of our wall-mounted items feature at least one keyhole slot for easy installation while keeping the hardware hidden for a clean look.

 

 

What do you mean by "Semi-Custom" on some of your options?

Semi-custom means you can personalize certain aspects of our products while still choosing from our standard designs. This may include selecting the finish, size, or minor modifications to suit your needs. However, full custom designs that requires changes to dimensions or structure are not included under semi-custom. If you have a specific request, feel free to reach out, and we’ll do our best to accommodate it!

 

 

How fast is delivery?

Most of our handmade items ship within a week, while digital download plans are available instantly after purchase. Shipping times vary based on the product and order volume, but we always strive to get your order out as quickly as possible. Once shipped, delivery times depend on the carrier and your location. If you need a more specific estimate, feel free to contact us!

 

 

Can I request a custom finish?

Yes, we will do our best to accommodate custom finish requests. However, because lumber and stains can absorb differently based on the wood's natural grain and characteristics, we cannot guarantee a 100% exact match. If you have a specific color in mind, feel free to reach out, and we’ll work with you to get as close as possible!

 

 

What type of wood do you use in your products?

We primarily use knotty pine for most of our products, which offers a rustic, character-filled look due to its natural knots. For certain items like cutting boards, we also use decorative hardwoods. All our wood is carefully sourced to ensure quality and durability.

 

 

How should I care for my wooden item?

To keep your wooden items looking their best, we recommend dusting regularly with a soft cloth. For finishes, avoid harsh chemicals or abrasive materials. If your item is exposed to moisture, wipe it down immediately. For wood items with a natural finish, consider applying a wood-safe oil or wax periodically to maintain the look and protect the surface.

 

 

Are your products Eco-friendly?

Yes, we care about sustainability! Our wood is responsibly sourced, and we use eco-friendly finishes where possible. Additionally, our manufacturing processes aim to minimize waste and environmental impact.

 

 

Can I request a specific size for a product?

In some cases, we can accommodate size requests for certain items. Please contact us before placing your order, and we’ll discuss your needs and see if it's possible to create a custom size.

 

 

Are the finishes safe for children and pets?

Yes, we use non-toxic, child-safe finishes for our products. Our finishes are safe for homes with children and pets, but we recommend ensuring that the item has fully dried before use.

 

 

Do you offer gift wrapping or gift notes?

We are more than happy to accommodate most gift requests! If you have a specific gift request, such as adding a personalized note, please message us before you make your purchase, and we’ll do our best to make it special.

 

 

Can I return or exchange my order?

We want you to love your purchase! If you're not satisfied with your order, please contact us within 14 days of receiving it. We can assist with returns or exchanges on most items, provided they are unused and in original condition. Please note that custom or personalized items may not be eligible for return, and return shipping may be charged. Exchanges may also incur additional shipping charges.

 

 

How do I track my order?

Once your order ships, you’ll receive an email with tracking information. You can use this tracking number to monitor your package’s journey until it arrives at your door.

 

 

Do you offer wholesale pricing?

Yes, we offer wholesale pricing for bulk orders. If you're interested in purchasing a large quantity of items for a business or event, please contact us for more information on discounts and availability.

 

 

Are your items handmade?

Yes, every item we create is handmade with care and attention to detail. Our craftsmanship ensures each piece is unique, with its own natural character and charm.